Ombudsman Management

OMBUDS is the Advice service for managing the ombudsman in organizations, allowing the institution to offer its customers a new communication channel, besides attending the regulatory demands and good compliance practices required nowadays.

OMBUDS FEATURES

  • Easy and quick service activation
  • Low investment
  • Secure web environment host (SAAS)
  • Possibility of integration to the institution's website
  • Total adherence to the ombudsman regulations required by Brazilian Central Bank, with the possibility of generating reports to be sent to BACEN

OMBUDS DIFFERENTIALS

  • Management of the manifestations course to the ombudsman
  • Subsidies supply to the management in order to redirect the actions to the responsible area
  • Call registrations through the website, guaranteeing confidentiality and protection in the requests capture
  • Possibility of e-mail capture and automatic routing if the company has an ombudsman channel or even manual insertion through an organization attendant, guaranteeing different possibilities for entering information
  • Customization according to the company's needs and easy interface for receiving and sending responses
contact

COMPLIANCE SERVICES ADVICE

Ombuds comprises Advice’s Services Platform, creating a systemic compliance solution according to the organization’s needs and 100% in compliance with the laws and regulations required by local regulatory agents.

Locations

São Paulo – Paulista Ave. 8º floor 81/82 – Bela Vista – 01311-100 – SP

Petrópolis – RJ: Estrada União Indústria, 9153, salas 211 e 212 25730-736

+55 (11) 3224-9606

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DPO
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Privacy Policy
Data Protection Policy

To access the whistleblowing channel, click here or point your cellphone at the QR code below.

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